prime video not working on roku

Amazon Prime is one of the finest OTT streaming platforms and supports all the latest streaming devices, including Roku. But since users have been reporting prime video not working errors on Roku, the overall experience degrades a lot.

If you have bad WiFi, old software, the Amazon servers are unavailable, the cache is full, or your Roku device is configured to sign you out automatically, the Prime Video channel will not operate properly. And to fix prime video not working on Roku error, we will be writing down a complete guide.

How to Fix Prime Video Not Working On Roku Error

1. Install Prime Video Channel again on your Roku device

There are instances when the Prime Video channel has difficulties that can only be resolved by reinstalling it again on your Roku device. To remove and reinstall the Prime Video channel on your Roku device, follow the steps mentioned below. Reinstalling the channel clears an overburdened cache and installs the most recent firmware, including any new problem patches in your Roku device.

  • Hit the ‘Home Button’ on the remote.
  • Head to the Prime Video channel on our streaming device.
  • On the remote, press the ‘Options’ (*) button.
  • Select the option to ‘Remove Channel’.
  • Reboot your Roku device.
  • Now select ‘Streaming Channels’ after returning to Home Screen.
  • Choose ‘Search Channels.’
  • Locate and choose the Prime Video channel & click on “Add Channel”.

2. Rest the Roku to Factory settings

Most problems may be resolved by resetting your Roku device to factory settings. This is a simple technique, but it deletes all downloaded stuff as well as your saved settings. As a result, you should only use this as a last option.

  • Hit the ‘Home Button’ on the remote.
  • Go to the Settings > System > Advanced System Settings menu.
  • Choose ‘Factory Reset’ and then ‘Factory Reset Everything.’
  • To begin the factory reset, follow the steps.
  • Wait for the Roku to completely restart.

3. Upgrade the firmware of your Roku device

When you upgrade the firmware on your Roku, it will automatically update all of the channels that are loaded on your Roku device. As a result, use the instructions below to upgrade both your Roku firmware and the Prime Video channel firmware. This will also apply to y any new bug fixes to your system.

  • Hit the ‘Home’ button on the remote.
  • Head to ‘Settings > System > Update System.’
  • Select the ‘Check Now’ button.
  • Wait for the Roku to install it before you reboot if an update is available.

4. Restart your Roku TV

You should begin troubleshooting by rebooting the Roku. Surprisingly, this resolves a slew of minor difficulties. The procedures are outlined below.

  • Hit the ‘Home Button’ on the remote.
  • Go to ‘Settings > System > System Restart.’
  • To confirm your selection, press the ‘Restart’ button.
  • Wait for the Roku device to completely restart.

5. Make sure to login with Correct Credentials

As Amazon Prime is a subscription-based entertainment platform so while opening it on your Roku TV make sure to subscribe first then the next step is to view the shows you love. Also, keep in mind the correct credentials of your Amazon Prime Account if you are logging out of it otherwise forgetting your password can cost you and shall interrupt your entertainment mood. Always keep a check on your plan validity too because once the subscription plan is over the paid content will not load on your streaming device.

6. Hard reset your Roku TV

A hard reset is a common technique for draining the Roku’s residual charge and wiping its short-term memory. This removes any minor problems and allows it to work correctly again.

Follow the procedures below to do this. This will not remove any downloaded material or Roku/channel selections.

  • Unplug the power supply and the Roku from the TV.
  • Allow 10 minutes to verify that any leftover charge has been discharged.
  • Reconnect the Roku to the TV and turn it on.
  • Restart your Roku device.


If the solutions to fix prime video not working on Roku does not work for you then we propose that you should check with the customer service of Roku and let them know exactly what you’re encountering, you can try our best to find out all the remedies for this aforementioned problem. They can better help you in this respect.


1. Has Roku removed Amazon Prime?

The Prime Video app—or channel, as Roku prefers to its apps—does not come pre-installed on Roku devices, but installing it is simple. Here’s how to do it: On the Roku remote, hit the Home button. Click on Streaming Channels and then click on ‘Search Channels’.

2. What to do to unsubscribe from the Prime Video on Roku?

Select ‘Prime Video Channels’ from the ‘Manage Your Prime Video Channels’ menu. Locate the subscription that you wish to cancel. Confirm that you want to cancel the channel by selecting ‘Cancel Channel’.

3. What should I do to delete the video cache on Amazon Prime?

Head to the Prime Video application on your Android or Apple device, then hit the My Stuff button in the bottom-right corner. To access Prime Video Settings, tap the gear symbol in the upper-right corner. Clear video search history should be selected.


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